Help and Support

Are you a filmmaker or producer interested in working with realeyz.de? – Would you like to submit a film to www.realeyz.de?


We encourage filmmakers and producers interested in having their films considered for inclusion in the realeyz.de catalog to send a description of the film by e-mail to Natalie Gravenor who handles questions about acquisition. Please include in your correspondence links to your film's website, photo galleries, online trailer and synopsis, if available.

Contact information for Natalie: Email: gravenor@realeyz.de. If we find your film to be a good fit for our catalog, Natalie will ask you to send a screening copy and a press kit. Please allow approximately one month for us to complete the evaluation process.

Can I change the selected language version once my movie has started?


If you have started the movie, you can select the subtitles in the player. Go to the 'CC' icon at the bottom right of the player to see which subtitles are available. If you see language versions available on the film detail page but don't see the language in the player, please contact us. The 'CC' icon does not appear if subtitles are not available.

Can I watch realeyz.de on mobile devices?


realeyz is fully responsive and can therefore be viewed on all iPhones, Android Smartphones (app) and tablets. If you have any further questions or issues, please contact us at support@realeyz.de . We're happy to answer your questions.

Do I have to register to watch films on realeyz.de?


You can watch films on realeyz.de only after registering and purchasing a monthly or annual subscription. You can enjoy a 30-day-trail-period with the monthly subscription.

Do I need special software to stream the films?


No special software is required to watch films of realeyz.de.

Do you offer a flat rate?


Yes, our entire offer is based on one single monthly or annual flat rate. Take advantage of our 30-day free trial to help decide if the subscription is for you. If you don't cancel within the 30 day trial period, the subscription automatically renews €5.50 per month. You can cancel realeyz at any time.

How can I report an inappropriate post or comment?


Should you discover a Blog comment that for any reason is, in your opinion, inappropriate in any way, you can report the comment or member. To support@realeyz.de. Please explain in your message to our administrator why, in your opinion, the post is inappropriate.

How can I write a comment about a blog article?


You can comment on a Blog article when logged in to your Facebook account filling out the comment space found directly under an article.

How do I register?


To register for the realeyz 30-day free trial, go to the realeyz.de start page and press the 'Start Your Free Month' button and then follow the registration steps.

How do I watch films on realeyz.de?


To watch films you must be logged in. First, create an account, or if you already have one, log in. A full film can be watched only as part of the realeyz subscription.

Now you can start your movie by pressing the "Play Movie" button. If available, you will also have different subtitle version options. We try to offer as many language pairs as possible. Nevertheless, it is possible that a film is only available in a single language version only. You can see which versions are available directly in the player. You will also find this information on the movie detail page under "Language versions" in the credits.

If you test or buy the realeyz monthly subscription, you can canceled it at anytime. You still get to watch as many movies as you want for the remainder of your free trial or the remainder of your purchase month.

How fast does my internet connection speed have to be to stream films on realeyz.de? Are there minimum requirements for my computer?


Because a relatively large volume of data is transferred from our server to your computer, we recommend an internet connection with a minimum download rate of 1 Mbit/sec. This allows the film to play without disruption and without loading delays. Such a speed is approximately equivalent to DSL 1000. We would like to point out that if your internet connection rate is volume-based, your internet provider may charge you additional fees if you go over your volume maximum. At realeyz.de, we recommend members have an internet flat rate, so that you can keep your eyes on the film instead of the clock.

How much does watching movies on realeyz.de cost?


Our monthly subscription is EUR 5.50. From the moment payment has been processed, you can watch films as often as you like. In addition to the price of streaming, payment agencies may charge their own processing fees.

I can't get the film to fast-forward. What's the problem?


At realeyz.de, you can jump to any point in the film by moving the bar on the player's film time line indicator.

I can't get the film to play in full-screen mode. What can I do?


The button that allows you to watch the film in full-screen mode is located in the lower right corner of the player.

I enter my correct login information but the login doesn't work. What 's the problem?


To successfully login, make sure that “cookies” are activated in your browser settings. If you have already activated cookies and are still having problems logging in, please contact an administrator here support@realeyz.de.

I get a notification saying “This film is not available in your country”. Why can't I watch the film?


Some films at realeyz.de are not available worldwide and are licensed for viewing in certain countries only. Different films have different licensing agreements. The IP address of the computer you are using to watch on realeyz.de determines whether or not a film will be viewable or, in some cases, blocked in your area. realeyz.de has other many other films that are viewable in your country. Generally, only films available in the country of the user are displayed, but sometimes you might see on other websitesor receive links to films that are not available in your territory.

I have forgotten my password. What can I do?


If you forget your password, simply follow the onsite instructions. Here you can type in the email address you used during registration and a new system-generated password will be emailed to you.

I would like to become a blog author. Can I write articles for the realeyz Blog?


Of course! Just write us an email telling us a bit about yourself and why you were born to be a realeyz.de blogger and send it to blog@realeyz.de. The best approach is to send us a short sample of your article with your email. If your contribution fits with the editorial content on realeyz.de then we'll contact you without delay and make you a realeyz.de blogger.

I'm a Mac or Linux user. Can I still use the realeyz.de platform and stream films?


You can use Windows (XP and higher), Mac (only 10.4 and higher) or Linux - realeyz.de supports all current internet browsers and systems independent of platform.

Some of the functions at realeyz.de don't seem to work on my browser. What is the problem? Do I need to activate cookies to use the realeyz.de website? And what about JavaScript?


To use all the functions at realeyz.de, you should have 'cookies' activated (also cookies from third parties!) in your browser settings. And please activate JavaScript. If you have cookies activated and are still experiencing any problems, please contact an administrator support@realeyz.de.

The subtitles aren't visible at all or are or displaying incorrectly. What can I do?


Please contact us if the subtitles are not displaying correctly. You can send us an e-mail at support@realeyz.de or call us during normal office hours at +49-(0)30-9700 4330.

The video playback is uneven, choppy or hangs. What causes that? What can I do to fix it?


Streaming video requires a relatively large amount of data transfer from our servers to your computer. We recommend an Internet connection with a download speed of at least 2 Mbit/second, so that the film runs smoothly and without lag or loading problems.

Our system will detect your available bandwidth and automatically adjusts playback. If you are still having problems, try checking your firewall settings and adjust them if necessary. Your firewall may be blocking or slowing down the connection to the realeyz server. If you continue to have trouble with the smooth playback of your movie, please consult our team at support@realeyz.de and we will help you to solve the problem.

What can I watch during my free month?


During your 30-day free trial free you can watch all movies available in your territory.

What does realeyz.de do with my personal information?


We consider confidential use of personal information a top priority at realeyz.de. Data will never be passed on to third parties unless required by law and then only according to data protection standards. Our privacy statement explains which data will be used for what purpose, how long it will be stored, and explains how you and you alone determine how your data will be used.

What happens if I cancel the free month?


If you cancel the free month, you can continue to watch all movies for the remaining days in your 30-day free trial. You account becomes a fee-based subscription only after the 30-day trial is over. You can cancel on the first day or the last day of the trial – the thirty days of viewing are yours for free. If you cancel, but decide later that you want the monthly package, you can purchase realeyz anytime you like for €5,50 €/month!

What information do I need to provide when registering?


During the registration process a valid e-mail address, first and last names must be given. In addition, a valid means of payment must be entered.

What is E-Learning? What are educational rights?


E-Learning is our program for films with educational rights, designated by the "E-Learning“ logo on the left side of the film detail page. Educational license prices are higher than private use because the license entitles you to unlimited screenings in your institution. This includes schools, therapeutic facility, NGO advocacy group and other educational settings. For more information go to www.realeyz.de/en/elearning or contact us at elearning@realeyz.de.

What is realeyz.de?


realeyz.de is the independent voice in VOS. You'll find unforgettable fiction films, uncompromising documentaries, and films that cut across categories and genres. The films are offered in the form of streams for viewing on your home computer screen and mobile devices. This service is also known as 'Video on Demand'. The realeyz.de Blog keeps you up to date with news from the world of film. The blog also takes an in-depth look at film topics and places them within a wider context. We show uncompromising films by selected filmmakers that reflect the world as it evolves today, on both a grand and intimate scale.

What is the realeyz blog? How does the blog work?


The realeyz.de Blog is a self-contained web magazine on realeyz.de. Here you'll find articles about individual films and filmmakers and articles that pick up on and explore the topics and issues dealt with in our films. Sometimes a magazine article ties in thematically to a number of films that possibly, at first glance, don't appear to have much in common. The magazine points out these associations and cross references and provides you with further information. The range of topics dealt with in the magazine reflects the guidelines relevant to our films: independent, instructive background information, new points of view....

What is Video On Demand? What is Streaming?


The term 'Video on Demand' (abbreviation 'VoD') describes a service that allows viewers to decide their own 'program'. Films stored on our server are ready and waiting to be viewed via streaming technology, any time of the day or night. On realeyz.de, you decide what, and when, you watch. The word 'stream' means that video data is transferred from our server directly on to your computer screen. This takes place without the inconvenience of first having to download before you watch, which includes attendant time delays. Films can be watched immediately after the player is activated. It is even possible to fast forward or rewind to any part of the film.

What kind of films can I find on the realeyz.de portal?


realeyz.de covers a wide spectrum of films. We offer a diverse mix: independent cinema, uncompromising documentaries by dedicated filmmakers, and films that cut across genres and categories. realeyz.de is an umbrella platform for these types of film, a portal that highlights the social relevance and authenticity of independent film making, and unites diverse and exciting films under one roof.

What payment options can I use on realeyz.de?


At realeyz.de we accept many of the current payment service companies. These agencies charge fees that must be added to the price of the film. realeyz.de has no influence on the fees charged by payment service providers or the way these payment options work.

Which film languages and subtitle languages are available on realeyz.de?


We make a concerted effort to secure for each of our films as many subtitle versions as possible. Almost every film is offered in more than one version. As a rule we offer the film's original version, and a version or versions with subtitles in German, English, and a variety of other languages, including French, Spanish, and Polish. In the credits on the film detail page, you can read which subtitle versions are available.

Which web browsers does realeyz.de support?


realeyz.de supports all current browsers. Recommended browser versions are: Firefox in version 3 and higher, Safari, and Konqueror. Should you have any problems surfing on realeyz.de, or have problems playing a film, please contact us directly by email support@realeyz.de - our administrators will help you find a solution.

Who runs realeyz.de?


We at EYZ Media in Berlin, Germany own and operate the realeyz.de portal. You can find our contact information in the 'Imprint' section of the realeyz.de website.

Who writes the realeyz Blog?


The realeyz.de Blog is a self-contained web magazine on realeyz.de. Here you'll find articles about individual films and filmmakers and articles that pick up on and explore the topics and issues dealt with in our films. Sometimes a magazine article ties in thematically to a number of films that possibly, at first glance, don't appear to have much in common. The magazine points out these associations and cross references and provides you with further information. We also offer links to other web addresses for exploring specific topics on your own. The range of topics dealt with in the magazine reflects the guidelines relevant to our films: independent, instructive background information, new points of view....

Blog writers come from a variety of fields and include people working for organizations committed to specific issues found in our films. Importantly, filmmakers themselves write articles for the magazine, placing their films in a wider context for the reader.