Privacy Policy

We at EYZ Media are committed to protecting your privacy. This privacy policy explains the gathering, use, storage, sharing and protection of your personal data. The use of the website of EYZ Media GmbH, Karl-Liebknecht-Str. 34 | D-10178 Berlin, Germany (hereinafter referred to as 'EYZ') at is subject to the following data protection regulations:

The scope of this policy.

This privacy policy applies to all websites, applications, services or tools of EYZ Media GmbH that refer to this Privacy Policy, regardless of how you access or use these services, including access through mobile devices.

What types of personal data do we collect?

We collect personal data from you and the devices you use (including mobile devices) when you: Access our services, create a new realeyz account, provide us with information by filling out a web form, add or update information to your realeyz account, participate in user reviews or otherwise contact us. Some of this personal data, for example, data which can be used to identify you, is required to enter into our User Agreement.

What is personal data?

Personal data is information related to an identified or identifiable natural person. An identifiable natural person is a person who, directly or indirectly, can be identified by reference to an identifier. The identifier may be a name, an identification number, location data, an online identifier or specific information about the physical, physiological, genetic, psychological, economic, cultural or social identity of this natural person. Data which is anonymized or aggregated and which can no longer be used to identify a particular individual, whether in combination with other data or in any other way, is not considered to be personal information. We collect your personal data when you use our services.

How do we use your personal data?

We use your personal data to provide and improve our services, to provide you with a personalized user experience on our websites and mobile apps, to contact you about your realeyz account and our services, to provide you with customer service, to offer you personalized advertising and marketing communications (newsletters), and to prevent, detect, contain and investigate fraudulent or illegal activities.

Your choices regarding our use of your personal information.

You can choose how we are permitted to use your personal data to contact you or to send you marketing messages. If you do not wish to receive marketing communications from us, you can unsubscribe from our Mailchimp newsletter system.

Recommendations Feature

realeyz offers a recommendation feature to provide you with an optimal user experience corresponding to your interests. Upon registration, we collect data on a pseudonymous basis about your use of the VoD service, namely, the ratings you give, your use of content and your watchlist entries, and information about your contract (e.g. monthly or annual subscription). Based on your interests, realeyz can offer you content recommendations related to our online services.

Access, verification and correction of your personal data.

We respect your legal right to access, correct, request removal, or restrict usage of your personal data. In addition, we take steps to ensure that the personal data we collect from you is accurate and current.

You are entitled to know which personal information about you we maintain. Upon request, we will provide you with a copy of your personal data in a structured, commonly-used, and machine-readable format. If your personal information is incorrect or incomplete, you have the right to ask us to correct or amend it. You have the right to object to our processing of your personal data. You can also ask us to delete your personal data or restrict its use.

This right is governed by applicable law and may affect your access to our services.

How may we share your personal information?

We may share your personal information with third parties. Such a transfer of data may be necessary to enable your access to our services, to comply with our legal obligations, to enforce our terms and conditions, to conduct our marketing and promotional activities, to prevent fraud or misrepresentation, and to prevent, detect, deter and investigate illegal activities in connection with our services. We restrict the personal information which we provide to third parties to that which is strictly relevant and necessary to achieve the specific task. We do not give, without your express consent, your personal data to third parties for their marketing and advertising purposes. We do not sell, lend, or rent personal information to third parties.

Please also read the privacy policy of our subscriber service partner cleeng:

How long do we keep your personal data?

We retain your personal data for as long as necessary to provide the services you have requested or for other essential usages, such as fulfilling legal obligations, settling disputes, or enforcing our policies.

Cookies and related technologies

When you visit, browse, or interact with our websites, services, applications, tools or messaging features, we, or our authorized service providers, may use cookies and related technologies to provide you with a better, faster and safer user experience.

Statement about the use of cookies

We use what is referred to as “cookies” (small packages of data that transmit system configuration data, such as screen resolution and IP address) to improve the services and products we offer. You can deactivate cookie storage by changing the settings in your browser. Further information can be found in the toolbar of your browser under the menu item "Tools - Internet Options". In addition, this website uses Google Analytics, a web analysis service provided by Google Inc. Google Analytics also uses "cookies" (text files) and stores them on the user's computer to help service providers analyze the customer's use of the website.

The information generated by the cookie about the use of this website by the user (including the IP address) is transmitted to a Google server in the USA and stored there. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators, and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties if this is required by law or if third parties process this data on behalf of Google.

Under no circumstances will Google associate the IP address of the user with other Google data. Users may refuse the use of cookies by selecting the appropriate settings on their browsers, however, please note that in doing so, you may not be able to use the full functionality of this website. By using this website, the user agrees to the processing of data collected by Google in the aforementioned manner and for the aforementioned purpose.

Statement about the use of Facebook plug-ins

Our website contains Facebook plug-ins (programs). These plug-ins are used exclusively by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (Facebook). These plug-ins are recognizable on our Web site as the Facebook logo and the Facebook “like” button. You can find an overview of Facebook's plug-ins here When you visit one of our website pages containing Facebook plug-ins, Facebook servers automatically connect to and send plug-in content to your browser. Your browser then integrates the plug-in information into the display of our Web site. Information, namely your IP address and the fact that you have visited our website, are transferred through the plug-ins to the Facebook servers. If you visit our Web site while logged-in to your Facebook account, you can link content from our website to your personal Facebook profile. Additionally, Facebook can correlate your visit to our website to your Facebook account. If you interact with one of Facebook's plug-ins by clicking on a “like” button, or by leaving a comment, your activity information is transferred directly to and saved by Facebook servers.

We expressly advise in this regard that we as website providers have no knowledge of or access to the content of these data transmissions nor of their use by Facebook. You can restrict these data transmissions by logging out of your Facebook account before visiting our Web site, and by deactivating cookies in your browser. To learn more about the purpose and extent of Facebook's data collection activities and how Facebook processes and uses your data, as well as your rights and individual setting options that serve to protect your privacy, please refer to Facebook's Data use policy: (GB) or (US)

How do we protect your personal data?

We use technical and administrative security measures to protect your personal data and to minimize risks associated with the loss, misuse, unauthorized access, unauthorized disclosure, or alteration of your personal data. For example, we use firewalls and data encryption, as well as authorization controls for data access and physical access restrictions to our data centers.

Contact us.

If you have any questions or complaints about this data protection declaration or our handling of data, you can contact us in writing at the following address:

EYZ Media GmbH Karl-Liebknecht-Str. 34 | D-10178 Berlin Germany

You can also send an e-mail to our Data Protection Officer Andreas Wildfang: This does not affect your right to file complaints with a data protection supervisory authority.

May 2018, Berlin